Posts tagged: RMM


May, 14

The Mystery of the Haunted Server Room Solved

Over the years I’ve heard of a lot of reasons behind computer and server crashes, but only recently was the response attributed to possible paranormal activity. As surprising as it sounds, that’s exactly what managed service provider Numa Networks was told after engaging with a new law firm client. “There were a couple of people at the […]


Jan, 14

Putting the $1 Trillion SMB Market Into Perspective

After covering the IT industry for 13+ years, I’ve had the privilege of talking to hundreds of VARs, MSPs, and other channel IT professionals. It would seem sometimes that the market must be saturated with resellers, but a study by analyst group Gartner reveals just how big of an opportunity that exists — within the SMB market […]


Jan, 14

A Costly Managed Services Error You Can Avoid Right Now

One of the conversations I have on a regular basis with VARs and MSPs entails finding out the secrets behind their double-digit growth. Recently, I spoke with David DeCamillis, director of business development at Platte River Networks (PRN), a Denver-based IT solutions provider that’s been in business since 2002 and started selling managed services less than five […]


Dec, 13

Skipping This Simple RMM Step Could Cost You Dearly

I had the opportunity to visit managed services provider CMIT Solutions of Erie not long ago and met with CEO Beth Burnside and her team. During my visit, the MSP fielded a call from a new client, which had previously lost its IT person and needed help with its network, including updating its antivirus on 26 workstations. […]


Nov, 13

The #1 Opportunity MSPs (Still) Miss

I recently spoke with several managed services vendors, and I asked them this question: “What’s the #1 recurring revenue opportunity that solutions providers miss?” I learned a lot of good information from their answers, but the one answer they all had in common surprised me: BYOD (bring your own device). Indeed, there is a trend […]


Aug, 13

Here’s How One VAR Trounces Its Competition

I recently had the privilege of interviewing Joe Amaral, owner of The Amaral Group, an IT products and services provider that earned the #92 spot on the prestigious Ingram Micro SMB 500 list of top-performing partners in 2012. During my conversation with Amaral, he shared something with me that I’ve never heard before: “We’ll sell […]

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